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LEARNER COURSES
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PROVISIONAL COURSES
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SKILLS TEST ONLY
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TUITION/TOURS
What our customers say
Fine Line was excellent in instruction & tuitionThey Showed me & the rest of my group safe riding processes that make sense, but are not obvious to most riders I know.
Mark Swavley
If you're getting a motorcycle licence anywhere regional, Fine Line Rider Training is the place to go. Shane does a wonderful job and has a wealth of knowledge about riding and bikes. They also have a connection with Aussie Bike or Hike, making it a great choice for anyone getting into adventure riding. Highly recommended!
Vern Norrgard
Did my skill test today. Wonderful instructor I must say. Makes our stress go away and explained to us everything in a calm and composed way. Must appreciate the dedication he shows. I passed today under his guidance. Great work Fine Line Rider Training.
Joseph Anil
-Pass a Learner Course with Fine Line Rider Training - -Pass the Pass the Learner Knowledge Test at Services NSW -Receive a Learner Motorcycle Licence (L Plate)
- Pass Provisional Course and MOST at Fine Line Rider Training- -Receive P1 Licence (Red P Plate)-
-P2 Licence or Full Motorcycle Licence- -P2 Licence (Green P Plate):
If you're under 25, you must hold your P1 licence for 12 months before moving to P2.
If you're over 25, you can skip the P2 stage entirely after holding your P1 licence for 12 months, meaning you can progress directly from a P1 licence to a full, unrestricted licence.
IMPORTANT INFORMATION Fine Line Rider Training - Ph - (02) 55046910
Our training venue address is 41 Whitbread Street, Taree. NSW 2430 (Entrance between Carpetcraft and Workwise Clothing) Pricing - From July 1 2024 - For L's - Learner Course - $111 For P's - Provisional Course - $232 (includes Skills Test) For Retests or other - Skills Test Only - $67 Aged Testing - aged tests may be free - ring 02 55046910 to book If you are unsure of what type of licence or test you should take, contact Service NSW. We are unable to answer any licencing questions specific to you. NOTE - Motorcycles are supplied for the Pre-Learner course (Ls) and are included in your course fee. You can select either Manual or Auto (Scooter) when you book. To Book You Will Need either a valid NSW Drivers Licence# or a TFNSW Customer# and a TfNSW Photo ID. If you don't have a NSW Driver's Licence, you may not have a TfNSW Customer #. Visit Service NSW to get one before you book and record the customer# that they give you. You are ineligible to do any TfNSW courses without one of these. Your Customer Number is the number you enter on our on line booking form. You will also need a TfNSW Photo ID for Proof of Identity on the day of your course if you do not have a valid NSW Driver's Licence. The TfNSW Photo ID card # is different to your Customer Number. If you have these things, continue to Book. TO FIND OUT ALL THE DETAILS ABOUT THE RIDER TRAINING SCHEME OR TO ASK ANY LICENCING QUESTIONSAll the information you need is here: https://www.service.nsw.gov.au/or contact Service NSW. MORE QUESTIONS?Ring PH : 02 55046910 and leave your name and phone number on the answering message provided and someone will ring you back within 24-48 hours to deal with your enquiry. When you ring you may go directly to an answering machine, as the instructors could be out carrying out rider training and cannot answer the phoneor email us onflrt@dodo.com.au FOR HIRING OF BIKES FOR THE PROVISONAL COURSE AND/OR SKILLS TEST (Bike Hire not necessary for the Pre Learner Ls course as bike is provided in your course fee)- here are the details you will need to know: * Bookings not required unless you are hiring a scooter - then email us to book the scooter * Be there 30 mins before course start * Hire fees $170 PreProvisional $60 Skill Test Only * Must have a current Learner Rider Licence * Hire Agreement must be signed - you can email us to request a copy before your course date, but this can be done on the day * If under 18 the Hire Agreement must be signed by a parent or guardian who accepts the full responsibility for loss or damage to the vehicle including the full replacement cost of a new vehicle - you can email us to request a copy of the Hire Agreement before your course date * No Loss or Damage Waiver - you are responsible for any loss or damage to the vehicle including the full replacement cost of a new vehicle * Must supply all your own riding gear * Bikes not available for hire once course starts MORE DETAILS 1. BOOKINGS ARE NOT needed to hire a manual motorcycle, but are needed to hire a scooter (automatic)- see scooter hire details below.2. To hire a bike arrive at the training centre at least 30 minutes before the start of your course or test. Bike type are hired on a first come first serve basis. We do have enough manual motorcycles for everyone, but only one scooter (auto) for hire on any course.3. We have a scooter available for hire for the Provisional Course and/or Skill Test Only- but we only have one scooter available for hire, so you will need to email us at flrt@dodo.com.au to book the scooter. You will need to advise us of the details of your course, including the course date. As there is only one scooter we cannot guarantee availabilty unless it is reserved. We will confirm this with a return email or phone call.4. Bike Hire Fees: $170 for the full course and skill test (full day 8:00am to 4:00pm) or $60 for the skill test only (2:30pm t0 4:00pm). Please bring cash in the correct denomination, as EFT Pos facilities may not be available at the Rider Training Centre due to NBN disruptions.5. All students hiring a motorcycle for the Provisional course MUST hold a current NSW Learner Rider Licence. Bikes cannot be hired to unlicenced riders for this course. Students hiring a bike for the Skills Test only (those being tested or retested for a specific reason - refer to Service NSW for information relating to this) do not need to have a current NSW Learner Rider Licence or NSW Drivers Licence as you will not be required to ride on the public road.6. A Hire agreement must be signed. Students under the age of 18 must have a parent or guardian sign the hire agreement as the bike hirer. You can email us to request this form and have it pre-signed before the course. ****** IMPORTANT: during the rental period the motorcycle or scooter that is hired is not insured and does not have a loss or damage waiver. You or your parent or guardian who signs the form is responsible for any loss or damage to the vehicle (and related losses and fees) up to the value of full replacement cost of the vehicle even if it is not your fault. 7. The hirer must accept full responsibility for any damage that occurs to the bike, regardless of fault. This is a condition of hire.8. For Provisonal Courses or Skills Test Only - All students must supply ALL their own riding gear and clothing - helmet, gloves, jacket. boots, wet weather gear etc. We DO NOT hire out or loan this gear when we are hiring you a motorcycle. Learner courses are different as motorcycles and riding gear are supplied.9. Bikes CANNOT be hired out to anyone once the course or test commences. CAN I USE MY OWN BIKE FOR LEARNER (L'S) COURSES? If you are too short, too tall etc, for the bikes that we provide, or if you want to learn on a scooter (auto) and the only scooter we have is already hired out, you may be able to use your own motorcycle for the Learner Course, if you meet the following criteria: Using Own Motorcycle on Learner Course The information below outlines what is required when a Customer requests to bring their own suitable Motorcycle to a Learner Course. A Rider Training provider is required to supply a range of motorcycles to meet most customer requirements. It is acknowledged the training provider may not be able to provide a motorcycle for all body types or needs. When the provider is unable to supply a suitable motorcycle, Transport for NSW (TfNSW) can approve for a customer to supply their own LAMS approved motorcycle, providing it meets suitable “for safe roads use” standards, it is legally transported to and from the Training centre, and is registered with suitable insurance (CTP & full comprehensive insurance). The Customer must provide the following a minimum of 48 hours prior to the training course and email copies to flrt@dodo.com.au for approval to be given:
Provide evidence of full comprehensive insurance (Certificate of Currency) , including written confirmation from their insurer that they are insured for use by an unlicensed rider undertaking rider licence training Provide evidence of current registration
Upon receipt of this paperwork, if it is in order, you will receive an approval to use yourown motorcycle, via email.
On Day of course student to do following: Arrive at course 30 minutes before the start time and: Motorcycle to be legally transported to and from the Training Range (i.e. transferred by trailer OR ridden by a suitably licenced rider) Student to sign a waiver relating to their use of their private vehicle within the course (Provider to organise this document) Complaint PolicyFine Line Rider Training is committed to providing excellent customer service and every attempt is made to deal with complaints within 48 hours, however, if you would like to submit a complaint we would like to assure you that we will act in an open and honest manner, and within clear time frames.
Complaints about other agenciesAny complaints regarding TfNSW or Services NSW policies or dealings should be directed to that agency.
TimeframesOur priority is to respond to complaints within 2 business days unless it involves a complex matter or requires specialist investigation. In these instances you will be kept updated on the progress of your complaint. We will endeavour to respond to queries at the point of escalation and preferably within 5 business days.
How to submit a complaint?If you want to submit a complaint, or provide feedback, you can do so by writing to us via email: Email – flrt@dodo.com.au
What happens when a complaint is received?Once a complaint is received it will be handled by one of our trained staff.Registering a complaint allows us to: monitor the number of complaints that are received track a complaint against the resolution timeframe enables us to refer your complaint to the relevant area for response assists in identifying areas that require improvement ensures you receive a prompt response
What if I want to remain anonymous?Although we won’t be able to respond to your concerns, anonymous complaints can provide us with useful information that can lead to service improvements. These complaints will be registered and referred to the relevant area for review.A response can only be given where sufficient contact information has been provided. At times we will need to contact customers to seek further information, which may not be possible if the complaint is made anonymously.
Who will contact the customer?You will be contacted by our management team.Once you are contacted, the person will try to resolve your complaint, or alternatively, you will be provided that person’s contact details so you can check on the progress of your complaint if it requires further investigation or input from another agency/person.
What if the customer is still not satisfied?If you are still not satisfied with our response, please advise us and we will organise to carry out an internal review.You can do this by contacting the person you have been dealing with and making this request. Your complaint will then be escalated internally to an appropriate person for review and response.
What will happen to any information I give you?The way we collect, store and use any of your personal information is regulated by law. PRIVACY Statements TfNSW Privacy Statement - https://www.transport.nsw.gov.au/privacy-statement Our Privacy Statement - Fine Line Rider Training is committed to protecting your privacy and ensuring that your personal and health information is managed according to law. This Privacy Statement explains how we may use and disclose your personal and health information.
Personal information is information or an opinion about you where your identity is apparent or can reasonably be ascertained from the information or opinion. Common examples include your name, address or photograph. Health information is personal information about your physical or mental health. For example, information such as whether you wear spectacles, take any medication or have any condition that might affect your driving.
You can find a complete definition of Personal Information and Health Information in the Privacy and Personal Information Protection Act 1998 and the Health Records and Information Privacy Act 2002. For the remainder of this Privacy Statement, a reference to ‘personal information’ includes health information unless stated otherwise. Collection & Use
We collect your personal information because it is relevant to the goods or services you wish to obtain from us, or the business or communication you want to carry on with us.
We perform a variety of functions under NSW transport and maritime legislation and the information we collect from you will relate to the specific service, business or communication you would like to conduct with us. Our most common services include: Rider Training and Testing We will collect your personal information for these purposes, as well as for related purposes, such as updating your records. Once this information is collected, it may be accessed and used by us when we provide you with these and future services.
We may also use it for quality assurance and statistical insights purposes. Disclosure
We may disclose your personal information as follows:
Accidents: to first responders and interested parties and their insurers and lawyers when your vehicle or vessel has been involved in an accident or incident. Verification of Information and Documents: to verify the accuracy of the personal information you provide to us. The Commonwealth has established the Document Verification System (DVS) to enable secure online real-time checking of official documents. We will validate your driver licence when requested by a participant in the DVS and we will also use the DVS to validate documents you provide to us (for example, if you provide your passport to us as proof of identity) By Consent: to another person with your consent.Where Otherwise Permitted by Law: including for law enforcement purposes, or in response to a subpoena, court order, warrant or statutory demand under another law.Providing Your Personal Information
Sometimes we have a legal right to obtain your personal information if you want to conduct business with us. This includes where you want to take part in rider training and testing. At other times there may be no legal obligation to provide your personal information, but we may ask for it to protect against fraud or it may not be practicable to assess your application or grant the relevant licence or provide the goods or services without asking you to provide it.Storage
Personal information that we collect is either held by us or securely stored with our I.T. service providers on our behalf. Under the State Records Act 1998 we are required to retain and protect records, often for several years after a transaction has been completed.Accessing / Updating Information
You have a legal right to access and update your own personal information.
To access or amend your personal information please contact us by email on flrt@dodo.com.au
Please note that historical records generally cannot be changed but we may be able to make a notation on our records of the change you have requested.